Contact Us

If you require help regarding a radio control problem that's not directly related to an RCNZ product we recommend using forums as a great online resource for suggestions from other modeling enthusiasts globally. Facebook, YouTube or Google searches are also helpful.

The RCNZ office is open for order pickups Monday to Friday by arrangement only.

Please note we are not a retail shop.

Pickup address:

RS3 Group Limited
811 Jones Road
Rolleston 7614

Need help with your order? Give us a call on 03-347-4434, our phone line operates Monday to Friday business hours for any ordering assistance. We are not available in weekends or public holidays via phone but you are welcome to email

Some frequently asked questions before you contact us:

Q         Where is my order?

All products on our website have a DISPATCH time frame, you order will be dispatched from our Christchurch warehouse within this time frame (unless we contact you directly with a change). You will receive an email confirmation with courier tracking details when your order has been dispatched.

Q         I’m looking for a certain part, can you help?

All the products we have available are listed on our website, if you are unable to find what you are looking for on the website then contact us by email at

Need to post something to us ?

RS3 Group Limited
P O Box 86086
Rolleston 7614